Shipping Policy

 


When placing your order on www.venezialowis.com, please take into consideration that we operate Monday through Friday.
Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.

We will ship your order if there are no any problems occur in terms of payment. Tracking information will sent to your email.

All shipments are sent from Jakarta.
The products will be shipped during our working days (no delivery on public holidays).

We use Tiki, JNE, and Gosend as our shipping service.

  • Standard delivery time 2-3 days (Regular Shipment)
  • 1 day for Express Shipment.
  • Same Day Delivery for every paid order before 03.00 pm WIB
  • Domestic orders: Please allow 1 - 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.

We do not assume responsibility for reimbursement or compensation if the package is lost, damaged, stolen, or mishandled in the process of shipping. But feel free to contact us (ask@venezialowis.com) if you need help.

We are not responsible if there is a problem in delivery process made by customer itself, such as wrong destination, incomplete address, no recipient at the address, or the recipient rejects the goods. We affirm to every customer to provide an accurate recipient address